Terms and conditions: Fresh Pets
Shipping
We aim to despatch all goods within 48 hours of receiving an order. Accordingly we carry sufficient stock levels to accommodate this. In the unlikely event that we do not have an item in stock, we will contact you by email.
Goods are shipped from our warehouse in the UK . It follows that it may take the postal system a little longer to deliver your goods to you if you live overseas.
We ship all goods by first class mail. You can request that goods be delivered by courier and ask for a quote for that service.
All goods are shipped in plain packaging and have attached / enclosed a summary of your purchase.
Credit card ordering
We use the highest level of security to protect your purchase over the internet. You will be told when you are switching from a regular server to a secure server. Card clearance is handled by Protx, one of the UK's largest independent payment gateways.
If your card is declined by your provider, we are not normally told the reason. We will endeavour to contact you and that is why it is crucial that you give us a valid email address and telephone number.
Cheques
We accept cheques made payable in Pounds Sterling payable to Fresh Pets Ltd.
Cash Payment
We discourage customers from paying by cash as we have no way of tracking it should an order go astray in the post.
Returns policy
If you are not happy with your purchase for any reason, we are happy to refund you in full within 30 days of your purchase.
So that we can handle returns efficiently, we request that you call us on 07092 873489 to request a returns authorisation number. If you place that number clearly on your goods and return them to 2 Old Farm Place, Ash Vale, Aldershot, Hants, GU12 5SF, we can expedite your refund.
If you paid by card, we usually refund the card that made the purchase. Occasionally the card can be out of date and therefore we reserve the right to refund by cheque.
Future purchases
If you have returned Fresh Pets to us for a refund, we reserve the right to refuse to sell you the same product again in the future.
Confidentiality
We do not allow any of your details to be used by any third party.
Your Fresh Pets™ guarantee:
We are so convinced that with Fresh Pets™ you will notice a difference in your pet in just a few weeks, we give a total satisfaction money back guarantee. If you are not completely satisfied, we will refund your money in full.
“I have been using Freshpets for my Jack Russell’s smelly coat. You know - the sort of smell that hits you, and visitors, the second you open the door. I was amazed after just two weeks the odours had gone completely! I can’t thank Freshpets enough, I wish I had heard about your product before.”
Mr D. Brown, Shropshire
“I am totally bowled over by the effectiveness of it. The really awful litter smell has been eradicated. It works like a magic potion! I have no hesitation in recommending it. It is really fantastic to find a product which actually does what it claims”.
Jan Bush, Gloucestershire
"I didn't think anything could really get rid of Buster's smelly coat and his bad breath and I was absolutely amazed that Fresh Pets actually does work as promised"
Carol Hounslow, Bucks.
"No litter tray smells at all after only two weeks. Now we can keep YoYo's tray indoors again"
T Upton, Surrey.
"After starting to use Fresh Pets, I find that people comment on Barney"s beautiful coat as it always has that “just bathed” appearance. He smells good and the house does too. I have also discovered that Fresh Pets keeps Barney healthy and reduces the brown patches on the lawn."
Judy Armstrong, Essex.
"All their litter trays are inside. With 3 of them in the house, the smell can be a bit... over-powering. Fresh pets has totally taken care of that. One of the cats tended to have bad breath too - which has just vanished (thank goodness!)"
Lynn, Lanarkshire.